Contact Us
How the team reads your message
When you write to Gibson through this form, the reply comes in the same language you used to write. The team reads and answers in English and in a range of other common languages, so you can send your question in the language you are most comfortable with. If you write in Australian English, you will receive a reply in that same English.
Keeping your account details safe
This form is not a secure channel for sensitive information. Never send your password, your full card number, your bank account details, or scans of your identification documents through it. Any of these could be intercepted or misread, and the team has no way to verify that the person sending them is the account holder. Keep financial numbers, login credentials and identity documents out of the message entirely.
If the team needs proof of identity or a payment method, the request will come through the casino’s own secure account system, not through an open contact form. That is the only place where such documents should ever be uploaded.
Where to turn for gambling support
This form is for questions about the Gibson site, its games and your account. It is not the right place to seek help with problem gambling. If you or someone you know is struggling with gambling, contact a dedicated support service instead. Independent help organisations operate free helplines and online counselling, and their staff understand what you are going through without judgment.
Gibson also offers self-exclusion tools inside your account settings. These let you restrict your own access for a set period, and you can extend that period as long as you need. The contact form is not the way to activate those tools — use the account menu, where the options are clearly labelled and take effect immediately.
What happens after you send
Every message sent through this form is read by a member of the team, never by an automated system alone. Replies are sent back to the email address you provide, so double-check that address before you submit. The team aims to respond without undue delay, though complex questions may take a little longer to answer properly.
Keep your message to the point and include your account username if your question relates to your player account. That helps the team locate the right record and give you a precise answer the first time. Messages that contain no sensitive data, are written in a language the team reads, and relate directly to Gibson’s services will get the fastest and most useful response.