Gibson casino and Responsible Gaming

When This Policy Applies to You

Whenever you play at Gibson, the commitments on this page govern how the casino expects you to approach gambling. This document sets out the boundaries of responsible play, the warning signs to watch for, and the support services available to Australian players. It applies from the moment you register an account and continues to apply for as long as you remain a customer, covering every deposit, wager and withdrawal you make.

Gambling as Entertainment, Not an Obligation

Money placed on a game at Gibson should be treated as the cost of entertainment, not as an investment or a way to recover what has already been lost. The house edge means the outcome of any session is uncertain, and the casino cannot guarantee a return on any wager. Approach each bet with the same caution you would apply to any paid leisure activity where the result is not in your control.

When expectations stay realistic, harmful decisions become easier to avoid. A session that ends with a loss is not a failure of skill; it is the normal result of a game of chance. The casino encourages players to view gambling as one option among many forms of recreation, never as a financial necessity or a solution to money problems.

Setting Limits Before You Start

Responsible gambling begins before the first spin, not after a loss has already occurred. Deciding in advance how much time and money you are willing to spend removes the need to make those judgments while you are caught up in the moment. Gibson recommends that players treat these limits as firm commitments rather than flexible suggestions.

• Create a spending limit in advance and stick to it regardless of whether you are winning or losing
• Set a clear stopping point, such as a time of day or a specific number of sessions per week
• Accept losses as part of the risk before you start, so that a losing session does not come as a surprise
• Do not use gambling to escape personal problems, relationship difficulties or work stress
• Review your activity regularly to check that your actual behaviour matches the limits you set

Keeping a written record of time and money spent helps with this review. Note the date of each session, the amount deposited and the amount cashed out, then look at the totals honestly at the end of the month. If the figures do not match what you intended, that gap is the first sign that adjustments are needed.

Protecting Minors From Access

Only adults who meet the legal age requirement should use gambling services at Gibson. Households with children or teenagers need to take active steps to keep them away from gambling content, because minors are particularly vulnerable to developing harmful habits before they understand the risks.

Keep your account login details private and never share your password with anyone in the household. Store payment cards, bank details and mobile devices out of reach of young people, and enable any parental controls available on shared computers. If a minor has unsupervised access to your phone or tablet, they may be able to place a deposit without your knowledge. Review your transaction history regularly and contact support immediately if you notice activity you did not authorise.

Recognising the Early Signs of Harm

Gambling-related harm does not always appear suddenly. It tends to develop gradually through repeated overspending, emotional frustration, secrecy or neglect of day-to-day obligations. Early action matters because small issues are far easier to address than long-term patterns that have become entrenched.

Ask yourself whether gambling has stopped being entertainment and started being something else. Common warning signs include spending more than planned on a regular basis, feeling restless or irritable when you cannot play, lying to family members about how much you have lost, and borrowing money to fund a session. Another clear signal is continuing to play after a significant loss in the hope of winning it back.

Chasing losses rarely improves the outcome. The instinct to recover what you have lost drives players to increase their stake, extend their session and abandon the limits they set earlier. In most cases this makes the situation worse, because the additional wagers carry the same house edge and the losses grow larger. The most effective response to a losing session is to stop, step away and accept the loss as the cost of the entertainment you had.

Support Services for Australian Players

Australian readers have access to several trusted organisations that support safer gambling and harm reduction. These services are free, confidential and available whether you are concerned about your own play or about someone close to you.

• Gambling Help Online for confidential gambling support, available to anyone who needs advice or counselling
• BetStop for national self-exclusion from licensed online wagering providers, allowing you to block yourself from these services for a period you choose
• MoneySmart Financial Counselling for free financial counselling information that can help you understand your options if gambling has affected your finances

Self-exclusion is a serious step that removes your ability to access gambling services for a set duration. It is designed for players who recognise that they cannot control their own behaviour and need an external barrier. If you are considering this option, contact the relevant service to understand how it works before you commit.

Keeping Control Before Problems Grow

Gibson encourages a cautious and informed approach to gambling. If the activity stops being enjoyable, becomes difficult to control, or starts affecting your personal finances or wellbeing, taking a break and using professional support is the right step. Responsible gaming is about keeping control before problems grow, and the casino expects every player to use the tools and services described on this page whenever they are needed.